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Frequently Asked Questions

Check our frequently asked questions below for quick answers about orders, shipping, returns, and sizing. If you still need help, please contact us at hello@justynagraceboutique.com and we’ll be happy to assist you.

Orders

If you need to make a change or cancel your order, please contact us as soon as possible. We process orders quickly, so changes or cancellations cannot be guaranteed once an order has been processed or shipped.

We accept major credit cards and secure checkout options available at checkout.

Only one discount code can be applied per order. If you have multiple codes, you’re welcome to use the one that gives you the best value at checkout.

Returns & Exchanges

You can start a return through our return portal. Once your request is approved, you will receive instructions on how to send your item back.

Once your return is received, it is typically processed within 1–3 business days. You will receive an email confirmation once your return has been reviewed and your refund or store credit has been issued.

Final sale items are not eligible for return or exchange. All purchases marked as final sale are considered non-returnable and non-refundable.

Shipping

Orders are typically processed and shipped within 1–2 business days. Once your order ships, you will receive a confirmation email with tracking information.

Standard shipping within the United States typically takes 3–5 business days after your order has shipped. Delivery times may vary slightly depending on your location and carrier.

Yes. We offer free shipping on U.S. orders over $100. Orders below this amount ship for a flat rate of $6.95.

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package on its way to you.

Sizing & Products

We provide a standard size chart on our website to help guide your selection. If a style runs differently from our usual sizing, we include specific fit notes in the product description. If you are between sizes, we generally recommend sizing up.

Most of our new arrivals are currently offered in sizes Small, Medium, and Large. Since each style requires a minimum order quantity, we begin with limited size runs to gauge demand. As the boutique grows, we plan to expand sizing to include a wider range from XS to XL.

Most of the pieces we carry are designed in the United States and produced by trusted apparel manufacturers around the world. The country of origin is listed on the garment label.

Some popular pieces may be restocked, but many of our styles are released in limited quantities and may not return once sold out. If you see something you love, we recommend purchasing it before it’s gone.

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